1. Explain root Cause
   1. Start with verified concern
   2. TSB/SIB
   3. List Factory Rec’s/Diag Tree
   4. List of all steps performed
   5. Give measurements!
2. Explain Correction (Tech Story)
   1. Part replaced
   2. And/Or repair made
   3. Your Verification of the correction
   4. Miles driven/Time idled
   5. QC from others
   6. Who tested
   7. How tested
   8. Results of test